FREQUENTLY ASKED QUESTIONS:
Is my building suitable?
- A solution can be found for most buildings.
- If your building has been fitted with structured data cabling then that is ideal. We will check this on our site inspection
- Use of the existing cabling (we can share cabling provided for your telephone system)
- Wireless
How much will it cost?
- The cost of installation is dependent on the solution
- Financing the capital investment can be arranged
- Maintenance, support and helpdesk services can be structured either on a fixed feebasis or percentage return
- Your own use of the service for personal and business reasons is complimentary
How does it work?
- AccessPlus accounts to management monthly for payments made online
- Management software allows site managers to view all transactions and usage in real time
How does it work for students?
- Students/ new users can register online 24x7
- User pays or included in rent options available
- This gives users data (MB)/ month, which accumulates if unused
- Additional data plans are available online, payable by credit card or Pay Pal
- Users can access the Internet immediately on payment
- Target speed minimum is 512/ 128 – this may be higher subject to availability/ cost of improved bandwidth services to sites
How does it work for guests in visitor accommodation?
- Guests plug in the computer or connect to the wireless network
- Once a guest opens a browser and tries to access the Internet, they will be redirected to the user login screen. Guests can either create an account or login using details from a voucher purchased at reception. At this login page guests can also view pricing plans free of charge, view information about the service as well as FAQs on the login process
- Simple instructions for guests are also provided on in-room promotional material
What are the other benefits?
- Marketing to a wider market
- Improve occupancy rates
- Maintain loyalty of existing guests
- Creating a new revenue stream
- Smaller pabx needs
How long does it take to install?
- Approximately one month from agreement to proceed
- Variables include: availability of appropriate Internet services, unique issues in cabling in the building, availability of equipment, geographic location issues
Why use AccessPlus?
- We have experience in the multi user market since 1998
- We have professional qualified expertise and technical support
- We want to do business with you in the long term
- Ask our existing clients – they are our best advocates
What are the main features of an AccessPlus solution?
- A ‘ready-to-go’ system after installation that is fully managed, maintained and supported
- Ongoing provision and management of the main internet feed. This includes the identification of the most suitable internet service, load balancing, spam and virus filtering.
- 24/7 technical monitoring and an experienced technical support team.
- A comprehensive support policy including 1300 helpdesk and on-site assistance from AccessPlus trained student representatives. More than 95% of support calls are resolved on first contact.
- Easy-to-use interface for registration and secure on-line payment system (caters for major credit cards and Paypal)
